Frequently Asked Questions
Everything you need to know about your Merchant Menswear experience.
What is your standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders, while international shipping may take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a well-fitting garment you already own for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Klarna and Affirm.
Where are your garments manufactured?
Merchant Menswear partners with ethical factories in Portugal, Italy, and Japan. We prioritize high-quality craftsmanship and sustainable production practices for every collection.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You may cancel or modify your order within 60 minutes of placement by contacting our support team via live chat.